loch lomond seaplanes
FAQ

1. Does bad weather affect the seaplane flights?

As mandated by the Civil Aviation Authority all flights are subject to an assessment of the weather and water conditions by the Captain.

In bad weather seaplanes landing on water in remote areas of the Highlands and Islands do not have the same instrument landing facilities that are available to large airliners landing at major airports such as Heathrow.

Occasionally, to ensure the comfort and safety of our customers we may have to cancel a service due to high winds, poor visibility or low cloud ceilings. In most cases, a short delay is all that is required.

Our weather cancellation rate is currently running at 7% for the period 2007/2008 not unlike many other forms of transport in remote regions. To put it another more positive way, 93% of our more than 200 flights per month have no operating problems whatsoever.  Considering the challenging operating environment of the seaplane customers are advised that if they absolutely, positively have to be somewhere at a particular time perhaps the use of another form of transport should be considered.

2. The weather is ok at my departure point why is the flight cancelled?

The weather patterns in the Highlands and Islands of Scotland can produce great differences in conditions only a few miles apart. It may be that the route to or from your location may have weather conditions below our legal limits. Conditions can also change very quickly.

3. What weather forecasting facilities does Loch Lomond Seaplanes use?

At LLS we use a multitude of aviation and marine weather web sites, however, forecasts, unless they are extreme, such as advising of an approaching hurricane, are almost always wrong to some degree.

Weather forecasts provide a big picture view of the country, but unfortunately don`t help a great deal on a local scale, particularly on the west coast and in the glens and mountains of Scotland. Actual weather reporting facilities are few and far between outside the UK`s main cities.

Telegraph Article: Bournemouth Attacks Met Office

4. What happens if our flight is cancelled?

* LLS will endeavour to advise you of the situation immediately on the contact number you have supplied.

* If you wish we will supply you with as much information as we can on the alternate travel options available to you.

* Refunds are not made if your seaplane experience is cancelled due to weather - we will rebook you on the next available tour flight.

Regrettably Loch Lomond Seaplanes cannot be responsible for any additional expenses incurred as a result of weather delays or cancellations - we ask our customers, particularly those breaking their tour to take special note of this clause.

Loch Lomond seaplanes understands that customers may be very disappointed if weather cancels their flight, we are too, but we cannot be responsible for any personal arrangements that you might have made to fit in with your flight.

5. Do You Fly Through the Winter Months?

From December to February we operate a standby booking service instead of our normal scheduled flights.

Our pilots check the weather weekly looking for high presure weather systems to take advantage of the excellent weather they can bring - it`s the pilots favourite flying weather.

However, sometimes the high pressure weather systems bring fog and icing which, of course, are not conducive to water operations.

If you are interested on being on standby just let the reservations team know.

6. Can we take photographs and videos whilst on board?

Yes, with the most amazing landscape in the world on view from your First Class seat you`d be mad not to - don`t forget to charge your batteries - we only ask that you don`t press your camera against the window as it tends to scratch the glass.

7. What is the minimum age for children?

Due to the seat belt arrangement in the seaplane we are unable to carry children under the height of 1 metre.

8. How do I buy tickets for a specific date or flight?

Unless agreed at the time of purchase tickets are not sold for a specific date, flight or time. 

There are over 200 flights per month and over 13,000 seats are available per year for booking on a first come first served basis. LLS expects to sell 5,000 seats. 

Tickets can be bought for specific dates and flights by calling the reservations line before purchase.

9. How far in advance do you need to book?

This is, as you can imagine, difficult to tell but in high season you may have to book at least 6-10 weeks ahead for a particular weekend and in excess of four weeks ahead for a weekday - possibly longer. Winter/autumn months have reduced hours of daylight and therefore have less flights. At LLS we are endeavouring to supply more seats as demand increases.

10. Is the envelope carrying the tickets marked in anyway?

No, the envelope is unmarked as we would not wish to spoil a surprise.

11. Is the price on the ticket?

No.

12. Can the tickets be delivered to any address?

Yes.

13. Do I need to wear something warm?

No, the temperature in the aircraft is controlled for your comfort by the Captain.

For ease of boarding high heels are not recommended.

14. Is there a passenger weight limit ?

Our aircraft seats have a weight limit of 20 stones / 280 lbs / 126 kg.

15. Can I stay in Oban or Tobermory for a few hours ?

Throughout the year there are many flights which allow you to break your tour , however, this flexibility is subject to availability.

16. What is the baggage allowance?

A maximum of 10 kilograms (22 pounds) is allowed - if you require more then please contact the office. Baggage space on the seaplane is limited and we request that you pack small soft sided bags rather than large hard suitcases.

NEWS & UPDATES

Susan Boyle Flies With Loch Lomond Seaplanes
2009-11-18

Loch Lomond Seaplanes, Europe`s Premier Seaplane Airline, was recently featured in the ITV documentary on Susan Boyle`s life. The programme, "I Dreamed A Dream - Susan Boyle", was aired in a great many countries Worldwide, including North America, on Sunday 13th December.

For the Loch Lomond Seaplanes` team it was a very special day ! It was a great pleasure and a delight to meet Susan and organise the seaplane flight for her return to Scotland - before her splash down on Loch Lomond and disembarkation at the De Vere Cameron House Hotel pontoon Susan thoroughly enjoyed a scenic tour of the stunning Scottish landscape that makes up the Loch Lomond and Trossachs National Park.
 
Susan said on her official website, "that was brilliant - fantastic - one of the best experiences of my life!" - Living The Dream ! Click Here To View !

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Oban Seaplane Service Featured on CNN Travel
2009-03-04

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Voted the Top Scottish Activity by the Scots
2008-12-10

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Seaplanes - A Glasgow "Must Do"
2008-12-10

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