Use of customer information - information to process your booking
We require certain information to allow us to process your order. This includes your name, address, telephone number, and email address, as well as your credit or debit card number and expiry date. We also need to know the names of all the passengers travelling.
Loch Lomond Seaplanes passes the personal data, which includes information about your method of payment and order, to the credit or debit card company that issued the card with which you placed your order. This information allows us to process your order and to send you confirmation of your booking by email or post. We ask for your telephone number so that we can contact you urgently if there is a problem with your booking or if the weather is unsuitable for take off and/or landing.
We may occasionally use the information we collect to notify you about new Loch Lomond Seaplanes services and special offers we think you may find interesting or useful. If you would prefer not to receive this information, please email us at [email protected]
Web site tracking
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to www.lochlomondseaplanes.com. This software does not enable us to capture any personally identifying information.
When you Book a Flight we offer the use of the latest secure server software (SSL) that encrypts all information you input before it is sent to us.
Furthermore, as required by the UK Data Protection Act we follow strict security procedures in the storage and disclosure of information that you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Competitions / Campaigns / Promotions
When you enter any Loch Lomond Seaplanes competition or other promotional offer, we may ask for your name, address and email address so that we can administer the contest and notify winners.
Occasionally we may ask you to email us with your opinion on our service, and we may publish some of the comments on our website. However, if you advise us that you do not wish to have your comment and name published, we will not do so.
Any personal information provided to or gathered by us is controlled by us, Loch Lomond Seaplanes Ltd, Registered in Scotland 243178. Registered Office at 1 John Street Lane, Helensburgh, Argyll and Bute, G84 9NA.
Loch Lomond Seaplanes will not give your information to any other third party.