Refund Policy

(See also our full Terms and Conditions)

3. REFUNDS

3.1.    Loch Lomond Seaplanes will refund on unused tickets (i.e. no flight reservation made) within 7 days of purchase.

3.2.    In the event of a Flight cancellation for reasons outwith our control, such as the weather or a mechanical breakdown, refunds will be made in accordance with the terms of your Ticket as follows in 3.2.1, 3.2.2, 3.2.3 and 3.2.4 below:

3.2.1. "Platinum Ticket": entitles you, subject to the conditions, to either one of the following two refunds under paragraphs 3.2.1.1 and 3.2.1.2.

3.2.1.1. Monetary Refund– you are entitled to a monetary refund for each  "Platinum Ticket" if you do not fly on six booked dates because the Flights are cancelled by us or our pilot. If you decide to take this refund then the following condition applies: you must notify us in writing that you want a refund, instead of flying, within 14 days of the date booked for the last Flight attempt.

3.2.1.2. One Half Monetary Refund - You are entitled to a monetary refund equal to one half (50%) of the amount paid for each "Platinum Ticket" if you do not fly on three booked dates because the Flights are cancelled by us or our pilot. If you decide to take this early opt-out, then the following condition applies: you must notify us in writing that you want an early opt-out, instead of flying, within 14 days of the date booked for the last Flight attempt and before the date of the fourth flight booking.

3.2.2. "Gold Ticket": entitles you, subject to the conditions, to a full monetary refund of the amount paid for each Gold Ticket if your flight is cancelled by us or our pilot. If you decide to take this refund the following condition applies: you must notify us in writing within 14 days of the booked Flight date. If you decide to rebook these terms and conditions will apply to the new Flight date.

3.2.3. "Gold PLUS Ticket" : No refund is available on unused tickets (i.e. no flight reservation made). Subject to the conditions, you are entitled to a full monetary refund of the amount paid for each “Gold PLUS Ticket” ONLY if your booked flight is cancelled by us or our pilot. If you decide to take this refund the following condition applies: you must notify us in writing within 14 days of the booked Flight date. If you decide to rebook all “Gold Plus” terms and conditions will apply to the new Flight date.

3.2.4. "Silver Ticket": no refund is available and you will be booked on the next Flight with available seats.

3.3.    If you have purchased a Ticket or package pursuant to a “2-for-the-price-of-1” or “buy one get one free” offer, the full price Ticket or Ticket will be treated as having been redeemed first. We will not refund the value of the “free” Ticket or package.

3.4.    Even though you are bound by the terms and conditions in this Contract, we are not able to provide a refund or exchange if you have purchased your Ticket or package from someone other than us.

3.5.    Refund requests must be made in writing. Refunds are always made to the person who purchased the Flight Ticket. If the Flight Ticket was originally purchased by credit or debit card, the refund will be credited to the same card within 21 days of receiving the written refund request. If the card has expired you will need to request a refund in writing, quoting details of a new card.

3.6.    You must return the Flight Ticket(s) at your cost to our office, before a refund will be issued.