Terms and Conditions

1.       PURCHASE & BOOKING

1.1.     It is strictly your responsibility to book your flight and fly before your ticket expires. Our staff will not call you to offer flight dates.

1.2.    Flight availability is strictly subject to seat availability at the time of booking.

1.2.1.  Flights on which Island Discovery and Island Explorer Tickets may be used are available most weekdays and weekends throughout the year.

1.3.     Tickets are valid for one year from the date of purchase, unless otherwise stated. Flights must be booked and flown within the year.

1.4.     Our Standard Tickets are flexible Advanced Purchase tickets and must be bought a minimum of seven days (168 hours) in advance of a flight.

1.5. The Premium Ticket option is not available with the purchase of Gift Cards or their redemption.

1.6. Sale Discounts and Special Offers are not available on Corporate and Charter Customer bookings.

1.7.     Customers who attempt to book in the final four weeks of their ticket validity period must accept one of the two flights offered in the period before the ticket expires otherwise the ticket will cease to be valid. In addition, customers who attempt to book in the final week of the ticket validity period must accept any flight offered in the period before the ticket ceases to be valid.

2.        CANCELLATION

2.1.     If the pilot has to cancel a flight for safety reasons such as adverse weather or a mechanical breakdown, you will be notified as soon as possible and you will be offered an alternative date or time.

The weather decision of your highly experienced pilot, who is held responsible by the Civil Aviation Authority (CAA) for the safety of your flight, is final.

Loch Lomond Seaplanes understands that customers may be very disappointed if their flight is cancelled, we are too, but in these circumstances, Loch Lomond Seaplanes is unable to reimburse travel, accommodation, or any other expenses you may incur in relation to the cancelled flight - to avoid disappointment, please bear this in mind if you have included the flight in your plans for a very special occasion. Cancellations do occur and we can only accept responsibility for the provision of the flight and not any arrangements that you have made around the flight.

2.2.     The ticket, e-ticket or Gift Card may be transferred to another person, and by their acceptance of that transfer, the recipient accepts these terms and conditions. The transfer is subject to the payment of a fee of £25.

2.3.     You should contact us immediately if you need to change or cancel your booking. In this case, the cancellations terms are as follows:

2.3.1.  “Standard Ticket” : you may cancel or change your booking with no penalty until 3 days (72 hours) before the flight. Less than 3 days (72 hours) notice of a cancellation will incur a charge of 100% of the ticket price.

2.3.2.  "Premium” Ticket” : you may cancel or change your booking until 14 days (336 hours) before your flight, however, an administration fee of £25 will be charged for a cancellation. Less than 14 days (336 hours) notice of a cancellation by you will incur a charge of 50% of the ticket price. Less than 7 days (168 hours) notice of a cancellation by you will incur a charge of 100% of the ticket price. The aforementioned charges relate to each ticket purchased.

2.4. Loch Lomond Seaplanes WILL NOT REFUND purchases in the event of passenger personal circumstances such as illness, injury, travel issues or other unseen personal circumstances which preclude the use of their tickets in accordance with these terms and conditions. We strongly recommend that passengers take out personal “Missed Event” insurance to cover these events.

3.        REFUNDS

3.1 Loch Lomond Seaplanes will refund on unused tickets (i.e. no flight booking made) within 14 days of purchase.

3.2.     In the event of a tour cancellation for reasons outwith our control, such as the weather or a mechanical breakdown, refunds will be made in accordance with the terms of your ticket as follows:

3.2.1.  There is no strictly refund available with our Standard Ticket” and you will need to rebook your tour before the expiry date.

3.2.2.  "Premium” ticket option: entitles you, subject to our terms and conditions, to a full monetary refund of the amount paid for each ticket if your tour is cancelled by us or our pilot. If you decide to take this refund the following condition applies: you must notify us in writing before the expiry of the ticket, which is one year from the date of purchase, otherwise a charge of 100% of the ticket price will be incurred. If you decide to rebook these terms and conditions will apply to the new tour date.

NOTE: LLS, AS FAR AS WE ARE AWARE, IS THE ONLY EXPERIENCE COMPANY IN THE UK WHICH OFFERS THIS REFUNDABLE OPTION

3.3.     Refunds are based on the purchase price of a ticket. For example, a complimentary ticket holds no monetary value.

3.4.     If you have purchased a ticket or package pursuant to a “2-for-the-price-of-1” or “buy one get one free” offer, the full price ticket will be treated as having been redeemed first. We will not refund the value of the “free” ticket or package.

3.5.     Even though you are bound by the terms and conditions in this contract, we are not able to provide a refund or exchange if you have purchased your ticket or package from someone other than us.

3.6.     Refunds are always made to the person who purchased the ticket and on to the credit or debit card used to purchase the flight.
- If you do not have the original credit card due to expiry, change of provider, change of bank etc then there can be delays.
- As a gift recipient you will not receive a cash transfer of the refund to YOUR bank account regardless of the threats to write a bad review.
- Refunds will not be made to ticket purchasers of our rebookable tickets (despiute being advised multiple times of the applicable Ts&Cs) who insist on a refund otherwise they will write a bad review.
- Customers who process a credit card chargeback despite holding a non refundable ticket will be pursued through the courts.
- Customers who fly with us then process a credit card chargeback will be pursuded through the courts.

4.        GENERAL

4.1.     If you purchase a flight as a gift, you must ensure that your recipient receives and understands these terms and conditions.

4.2.     Passengers must agree to accept up to a one-hour delay to the departure of their flight.

4.3.     Children under twelve years of age must be accompanied by a responsible adult.

4.3.1.  Children must be two years or over. In addition, due to the seat belt arrangement in the seaplane, children must be over one metre in height.

4.3.2.  Children under 12 years old qualify for the CHILD price, where applicable.

4.4.     Animals are not permitted on the flight.

4.5.     Neither smoking nor consumption of alcohol is allowed on board the aircraft.

4.6.    Passengers ARE permitted to use their mobile phones and cameras during flight and after disembarkation but their use, for safety reasons, is STRICTLY PROHIBITED on any part of the dock or during the emergency briefing PRIOR to boarding.

4.7.     You must arrive at least 30 minutes before the scheduled take-off time. Safety briefings and passenger boarding commence 20 minutes before the scheduled take-off time. The pilot may depart without you if you fail to arrive 30 minutes before the flight. In this case, a charge of 100% of the ticket price will be levied.

4.8. All telephone calls may be recorded.

4.9.     You MUST advise well in advance of the flight of any condition, illness or specific needs that you may have that might affect your ability to fly, board the aircraft or understand, in full, the safety briefing.

PASSENGERS MUST BE ABLE TO BOARD THE AIRCRAFT AND OPERATE EMERGENCY EXITS UNAIDED.

Seaplanes differ greatly from large airliners and do not have cabin crew which means that we may not be able to accommodate particular specific needs which would be acceptable on an airliner.

Please review the SPECIFIC NEEDS and BOARDING information on the website under the INFO menu for detailed information. If you are in any doubt whatsoever, please contact our staff for advice. The pilot will do all that can be done to accommodate any such condition, illness or need, subject to the practicalities of doing so and in accordance with our overriding obligation to the safety of all passengers and crew as well as the aircraft itself. If, in the opinion of the Captain, you are unable to board the aircraft and operate emergency exits unaided you will be denied boarding and forfeit your ticket.

Effective 14/03/24
Effective 08/04/24 re. LLS refund actions